Delivery and Refund Policy

RETURNS

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If you are not satisfied with your purchase, we are sorry to hear that. A full refund service is offered providing the goods are returned in its original unused condition within 14 working days. The item must be returned in original packaging with any disclosed documentation. Alternatively, we would be happy to exchange the item.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where items are faulty and a refund is made.

Please note we will refund an item if it is faulty, after a thorough check of the item has taken place. Please email us on enquiries@coficoo.co.uk to arrange a refund and allow 14 working days for a refund to be processed from the confirmation of the product being faulty.

We recommend that you get a Certificate of Posting from the Post Office when you send items back to us. However, proof of sending is not proof of receipt by us.

 

DELIVERY

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The majority of the items on our website are held in stock and we aim to deliver your order to you as quickly as possible. Your order should arrive with you within five working days in the UK, but please do allow fourteen days maximum. Should any items not be available, you will be notified immediately.

UK Delivery Rates (Signed For & Fully Tracked)

Small Package:

Standard shipping (Hermes 3-5 days) £4.92

Next day shipping (Hermes) £6.78

Medium to Large Package: 

Standard shipping (Hermes 3-5 days) £7.98

Europe Delivery Rates (Signed For & Fully Tracked)

Group 1: Belgium, France, Germany, Ireland, Luxembourg, Netherlands

Small Package (UPS 3-5 days) £13.99

Medium Package (UPS 3-5 days) £14.99

Large Package (UPS 3-5 days) £15.99

Extra Large Package (UPS 3-5 days) £18.99

Group 2: Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Small Package (UPS 3-5 days) £16.99

Medium Package (UPS 3-5 days) £17.99

Large Package (UPS 3-5 days) £18.99

Extra Large Package (UPS 3-5 days) £21.99

Group 3: Azerbaijan, Russia, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Georgia, Iceland, Kosovo, Liechtenstein, Moldova, Republic of, Monaco, North Macedonia, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, Holy See (Vatican City State)

Small Package (UPS 3-5 days) £21.99

Medium Package (UPS 3-5 days) £25.99

Large Package (UPS 3-5 days) £29.99

Extra Large Package (UPS 3-5 days) £33.99

USA Delivery Rates (Signed For & Fully Tracked)

Small Package (UPS 2-3 days) £21.99

Medium Package (UPS 2-3 days) £35.49

Large Package (UPS 2-3 days) £47.49  

Import duty
Please note that any products ordered from www.coficoo.co.uk for delivery outside the UK, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any import duties and taxes. Unfortunately, we do not have any control over these charges and cannot predict their amount. Please contact your local customs office for further information.

If you have any questions about deliveries, please do get in touch with us at enquiries@coficoo.co.uk and we will get back to you as quickly as possible.